I have never known a support desk like it, they are so responsive. Sometimes I get an answer back to the question before I even get a log number and if they don’t know the answer they keep at it until they solve it. I get emails from them giving me a list of all the issues that have been raised to see if I need further assistance, it’s an excellent level of service. All the guys are superb, friendly and so knowledgeable
Ridgeway Partnership Oxfordshire Learning Disability NHS Trust

Support

As the client services team are involved solely in the delivery and support of MAPS, Allocate Software customers are provided with support from experts in their field.

As any large organization will testify, implementing an enterprise-level software application will result in challenges from time to time. How the supplier responds to their customer's defines the quality of the support provided. Allocate Software operates a priority support program, rapidly diagnosing and resolving problems. As such, MAPS users experience minimal disruptions. Benefits of Allocate Software support include:

  • Functional and technical support.
  • Dedicated, single point of contact for resolving problems.
  • Support team staffed by MAPS and industry experts.