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Creating trust-wide multidisciplinary e-rosters in response to the Covid-19 pandemic

By Covid-19, News

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust, which has recently merged with Poole Hospital NHS Foundation Trust to become University Hospitals Dorset NHS Foundation Trust, provides healthcare for the residents of Bournemouth, Christchurch, East Dorset and part of the New Forest. The Trust provides services from the Royal Bournemouth and Christchurch hospitals, which are located about 3 miles apart on the south coast. 

The Covid-19 pandemic

In the early months of 2020, when news that the Covid-19 pandemic was to become a serious global threat, the UK Government had to plan healthcare provision against a backdrop of “reasonable worst-case scenario” of numbers of deaths. With a total population in The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust of around 550,000, which rises during the Summer months, that ‘reasonable worst-case scenario’ equates to a potentially overwhelming number of Covid-19 patients that would require care in both the Emergency Department (ED) and the Intensive Care Unit (ICU).

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust knew it needed to redeploy almost its entire staff to the Covid-19 wards in order to manage acute patient demand, and with 200 medical staff and 60 consultants to consider, it became obvious at a very early stage that all staff would need to be rostered in order to provide the visibility required to ensure all Covid-19 patients received the best care possible, 24 hours per day.

What challenges did the trust face?

Although the trust had been e-rostering for around 10 years, users of the software were predominantly among the nursing and junior doctor population and, in common with many trusts, getting senior medics and consultants onto a rostering system had historically been challenging.

It was also evident, that while IT and HR departments acted immediately to ensure that staff across the trust were redeployed effectively and efficiently to make Covid-19 patients a priority, challenges from both a workforce supply and workforce demand perspective created new obstacles in tracking its entire staff.

On the supply side, a high number of clinical staff needed to shield at home from possible infection, while a smaller, yet still significant, number of staff were reluctant to come to work at all due to their concerns around the virus and potential impact on their families.

On the demand side, while agency and previously retired staff were theoretically available, it was nearly impossible to trace the previous whereabouts of agency workers, making the hiring of these people potentially dangerous to the existing workforce.

How did the trust respond?

12 months prior to the Covid-19 outbreak, Dr Becky Jupp, Clinical Director for the Stroke and Older Persons’ Medicine (OPM) at The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust,  had used Allocate’s HealthRoster solution for a particular project that had benefited from successful outcomes from both a patient care and safety perspective as well as consultant relationship perspective. Dr Jupp had also extended rostering requirements across the Stroke and OPM departments that she was responsible for.

Building on her previous experience, and working with the IT team, Dr Jupp once again turned to  HealthRoster to create a roster that would ensure the right care was in place 24×7 during the Covid-19 pandemic.  A clear pattern of three x 12 hour shifts was created for consultants, with four consultants working nightshifts.

Extending across the trust to all professionals

With the consultant pattern established, Dr Jupp then created four teams across the hospital in a ‘house’ system which included the nursing staff and junior doctors, so everyone was on the same key roster. Staff were then in ‘houses’ working long shifts, but the system ran smoothly with all staff having full visibility of all rotas via the ME app, or by looking at the desktop site.

“Overall, there was an extremely positive reaction to the roster, and I am absolutely sold on it! We used it throughout April and May, although by June we felt more comfortable that we didn’t need such arduous shift patterns, and so more ‘business as usual’ measures were introduced at that point.  All of this was communicated via the ME app which worked really well for us and people are still using it.  It’s great because you have oversight of both your team, as well as any other team you’re interested in.”

Dr Becky Jupp

Reflecting on learnings during the pandemic

The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust needed senior buy-in to, and engagement with, an e-rostering approach. While the arrival of Covid-19 was catastrophic, it did nevertheless provide the stimulus required to adopt the e-rostering approach and the positive results experienced in terms of efficiency of service means it will remain within the trust.

Preparing for a second wave and Winter pressures

Although the trust was fully prepared for a significant influx of Covid-19 patients, those numbers, thankfully, never materialised.  However, with a global situation that is changing on a daily basis and the Winter months approaching, the trust is aware that patient numbers may well see a sharp increase in the near future.  Fortunately, its hospitals and staff are now fully prepared to cope with and care for, these patients as efficiently as possible.

The trust now has administrative staff across the hospitals who are trained to use the Allocate HealthRoster software and can, at a glance, recognise and fill any gaps in service provision.

The few remaining areas within the trust not previously using Allocate have now engaged with the IT team and are in conversation about extending the use of e-rostering to those departments.

“The situation has been a complex one, and our first rota took a year to put together, but we’re now designing rotas for multiple departments in just 48 hours!  In all honesty, I don’t know how we would have coped with resourcing during Covid-19 without Allocate and their HealthRoster solution. With 60 consultants to schedule, Excel simply wouldn’t have cut it!”

 

For more information on how Allocate can support your rostering or planning preparations for Covid-19, a return to service and winter pressures, email us at info@allocatesoftware.com

Allocate broadens its human capital management (HCM) offer with the acquisition of Selenity

By News

This will see the company streamline people management processes at a time when organisations are under unique pressure to unlock efficiency for sustainability and provide the best worker experience.

1st October 2020: The Allocate Software group has today announced the acquisition of UK based Selenity Limited, a cloud based provider of HR and finance process management software.

The addition of Selenity’s core HR process solutions to Allocate’s workforce platforms, including HealthRoster Optima the market leading workforce optimisation software for health and care, will transform the end to end people management processes of its 600 customers world-wide. Many of these customers still use spreadsheets, manual or disparate systems for key processes such as recruitment, onboarding and case management.

Selenity’s solutions are used by over 200 health and care organisations. The acquisition comes just days after Allocate launched its next generation e-Rostering software for health and care organisations, HealthRoster Optima 11, and it follows earlier acquisitions of learning management software (Enterprise Study) and staff agency management software (247Time), demonstrating Allocate’s strategy to innovate and invest as it defines the emerging Healthcare People Management (HCM)space.

Selenity also brings with it an important commercial business of some 200 customers which aligns to Allocate’s existing non-health brands, which includes customers across the defence, maritime and the outsourced services sectors.

Nick Wilson, CEO of the Allocate Software Group, said: “With a world-wide shortage of health and care professionals and ever-increasing demand for care, even before the pandemic, the effective and efficient functioning of HR processes is proving itself to be mission critical. The HR function and process impacts so many aspects of staff’s experience of an organisation. It materially impacts how quickly staff are available for work and of course is critical for the efficiency and sustainability of the organisations themselves.

“I’m really pleased that with the addition of Selenity to our workforce platforms we will be helping our customers to bridge the gap between HR processes, workforce planning, workforce development and workforce deployment saving them time, money and making a positive difference to their people and the important services they deliver.”

Neil Everatt, CEO of Selenity, commented: “I am really proud of the difference the Selenity solutions have made and I am particularly excited for our customers and our team. By joining the Allocate family at this time, we will be part of helping deliver our shared vision for better people focused end-to-end approach to workforce management.”

Notes to editors

About Allocate Software

Allocate Software is a leading international provider of workforce and resource planning solutions, supporting the operational and administrative needs of healthcare, defence and maritime sectors.

In the health and care sector, Allocate is enabling the delivery of safe and effective care at optimal cost, by helping organisations to have the right people in the right place at the right time. With over 800 clients and over a million staff rostered daily, Allocate serves the largest public and private sector institutions around the world. Its Optima, Software-as-a-Service (SaaS), platform including HealthRoster and HealthMedics, optimises the complex staffing requirements of large health and care organisations. Alongside automating sophisticated scheduling and ensuring accurate pay for staff that have complex pay rules, it is unique in providing additional benefits to improve the safety of staffing given changing patient needs, the management of contingent workforce, and the engagement of staff through the dedicated app. Optima is used to plan the working lives of half million staff across all workforce groups including doctors, nurses, therapists, care staff, operational staff and administrators.

Allocate Software is headquartered in the United Kingdom, with 500 employees, including over 190 in research, development and product management functions. It provides services and support to its international customer base through regional offices in the UK, Sweden, France, Germany and Australia.

Media enquiries

Liz Jones, Chief Marketing Officer
liz.jones@allocatesoftware.com
Tel : 07968 412642

Clare Wall
clare@fireworkpr.co.uk
Tel : 07974 161127

Ruth Armitage
ruth@fireworkpr.co.uk
Tel: 07590 541993

Allocate changes the face of clinical electronic rostering with HealthRoster 11, the staff experience focused next generation version of its leading Healthcare People Management platform

By News

Working closely alongside nine health and care organisations HealthRoster 11 frees up time to care, supports rostering on the move and makes it easier for organisations to create people and care-centred rosters.

29th September 2020: Allocate, the world’s leading healthcare people management software provider has unveiled the latest evolution of its flagship e-Rostering software platform, making it easier for staff to do clinical eRostering at time when roster management is under significant pressure in responding to the demands of Covid-19.

HealthRoster 11 is the first e-Rostering system that has been designed for tablets as well as computers and will help with the management and rostering of staff whether at their desks or on-the-go. The new platform offers an improved user interface, together with dashboard display, summarising all information on one screen to create a faster user experience freeing up more time for patient care

Simon Courage, Chief Solutions Architect, Allocate comments: “We have seen a significant shift in e-Rostering over the last ten years and its one that is constantly evolving. Whilst initially e-Rostering was focused on linking shifts and hours worked to payroll, now it plays a vital role in safe staffing, staff experience and organisational responsiveness. With Covid-19 forcing a transformation in the deployment of staff, e-Rostering is once again a vital tool in the management of resources as healthcare organisations rapidly assess and redeploy skills based on acute needs as they continue to respond to the pandemic. HealthRoster 11 supports this by delivering an improved rostering experience for clinicians and administrative staff alike, which will improve efficiencies and will allow healthcare professionals to spend more time caring on the front line.”

Developed in conjunction with nine private and NHS Trusts, Allocate has collaborated with e-Rostering staff and clinicians to understand how best it can support healthcare workers, particularly during increased times of peak demand.

Andrew Stocken, E-Systems Implementation Officer, Aneurin Bevan University Health Board comments:

“HealthRoster 11 is much more visual, intuitive and user friendly and will make a big difference when it comes to training new teams. Reporting is more streamlined meaning you don’t have to export reports into Excel. But the biggest win is being able to use the software on a tablet which means staff can be more mobile which is especially important for clinicians.”

Simon Courage added: “Healthcare teams have faced mounting pressure during the pandemic with staff burnout being a very real and prevalent issue. Effective rostering is key to managing a constantly changing workforce whilst tracking the monitoring of and management of sickness and absence by both at a department level and an individual level. With the rate of Covid-19 infections currently increasing and the winter pressures faced by the NHS, workforce management challenges are only going to increase and therefore the need for simple and effective e-Rostering tools is paramount when it comes to staff planning and deployment.”

HealthRoster 11 is available now – for further information visit www.allocatesoftware.co.uk/healthroster-11

-ENDS-

Notes to editors

About Allocate Software

Allocate Software is a leading international provider of workforce and resource planning solutions, supporting the operational and administrative needs of healthcare, defence and maritime sectors.

In the health and care sector, Allocate is enabling the delivery of safe and effective care at optimal cost, by helping organisations to have the right people in the right place at the right time. With over 800 clients and over a million staff rostered daily, Allocate serves the largest public and private sector institutions around the world. Its Optima, Software-as-a-Service (SaaS), platform including HealthRoster and HealthMedics, optimises the complex staffing requirements of large health and care organisations. Alongside automating sophisticated scheduling and ensuring accurate pay for staff that have complex pay rules, it is unique in providing additional benefits to improve the safety of staffing given changing patient needs, the management of contingent workforce, and the engagement of staff through the dedicated app. Optima is used to plan the working lives of half million staff across all workforce groups including doctors, nurses, therapists, care staff, operational staff and administrators.

Allocate Software is headquartered in the United Kingdom, with 500 employees, including over 190 in research, development and product management functions. It provides services and support to its international customer base through regional offices in the UK, Sweden, France, Germany and Australia.

Media enquiries

Liz Jones, Chief Marketing Officer
liz.jones@allocatesoftware.com
Tel : 07968 412642

Clare Wall
clare@fireworkpr.co.uk
Tel : 07974 161127

Ruth Armitage
ruth@fireworkpr.co.uk
Tel: 07590 541993

UK: Allocate secures largest Danish municipality to date

By News

Exclusive partnership with EG delivers Esbjerg Municipality win

Richmond, London: 18th May 2020: Esbjerg Municipality, the fifth largest municipality in Denmark and the fifth largest city in the country, has selected Allocate’s e-Rostering software. Esbjerg will use Optima which is provided by EG, its existing payroll and IT provider. EG partners with Allocate in Denmark and delivers Allocate’s Optima products as part of EG’s EG Optima solution.

The interoperability between EG’s payroll software and Allocate’s e-Rostering software will enable full automation of Esbjerg Municipality’s scheduling and payroll for all healthcare staff to deliver substantial time and cost savings across its entire substantive and temporary staffing population. The solution will provide scheduling for community healthcare workers, helping the municipality to compile fully costed, real-time rosters ensuring budgets are adhered to and the right skills are in place where they are needed.

“After thoroughly researching the market, we came to the conclusion that the solution with EG Payroll and EG Optima best meets our needs,” says Staff and Development Manager Birgitte Stenderup, Esbjerg Municipality.

“Esbjerg Municipality has a reliable solution that supports our business processes and which the employees are happy with. In addition, we are looking at a number of improved opportunities in connection with rostering, where we expect an efficiency improvement that can help with further support of our business processes. “

In addition to EG Optima, Esbjerg Municipality will also deploy Optima Medarbejder and Optima Afløser. Optima Medarbejder is Allocate’s mobile app which allows healthcare staff to manage and book work at their own convenience, making it easy to swap shifts, secure leave and manage timesheets. Optima Afløser is a temporary staffing module which will help roster appropriately skilled staff from the organisation’s temporary workforce.

With 12,000 staff, Esbjerg Municipality is Allocate’s largest municipality win in Denmark, and represents the firm’s fifth municipality to be secured since December 2019.

EG and Allocate’s exclusive reseller partnership enables both organisations to work together to quickly and efficiently mobilise and deliver interoperable payroll and rostering capabilities to Denmark’s municipalities. The EG Optima solution manages and automates staff scheduling and streamlines resource utilisation in municipalities as well as the regions and the institutions themselves.

EG Optima is based on the UK’s proven Allocate Optima system, which is used by more than 800,000 users globally in public hospitals, municipalities and institutions.

Casper Bergstrøm, Senior Key Account Manager at EG, commented;

“After seeing the success of Allocate’s Optima platform across healthcare organisations worldwide , we were keen to integrate the platform into our existing payroll solution in order to offer a scheduling system that ensured the right skills are in the right place at the right time. It is this proven functionality and ability to deliver activity-controlled staffing for continuous and uninterrupted services that has enabled us to secure Esbjerg Municipality.

“Through EG Optima, Esbjerg Municipality can co-ordinate advanced planning of staffing much more simply for better capacity management while concurrently running the payroll system for more accurate and efficient overall workforce management.”

Jan Keddy, Global Head of Partners for the Allocate commented:

“Winning Esbjerg Municipality is a major achievement for Allocate in Denmark as we rapidly expand our presence in the country. Our exclusive partnership with EG represents true interoperability as our rostering and payroll systems seamlessly unite to deliver substantial time savings to Danish municipalities, quickly and efficiently.

“Effective rostering will allow Esbjerg Municipality to make clearer, more efficient decisions based on real-time data. By gaining an accurate picture of staff utilisation, leaders can take control and plan resource more effectively. And when combined with EG’s payroll system, the impact on rostering and payroll teams is significant.”

Through its partnership with EG, Allocate now works with a number of municipalities in Denmark including, Syddjurs and Nyborg which have selected EG Optima, to help tackle profitability and efficiency in an increasingly challenging sector.

Sold under the SKI procurement framework, municipalities can be confident that when they buy EG Optima, all requirements and EU directives have been met. As such, the process of bringing the solution online is much quicker, simpler and more seamless.

Notes to editors

About Allocate Software

Allocate Software is a leading international provider of workforce and resource planning solutions, supporting the operational and administrative needs of healthcare, defence and maritime sectors.

In the health and care sector, Allocate is enabling the delivery of safe and effective care at optimal cost, by helping organisations to have the right people in the right place at the right time. With over 800 clients and over a million staff rostered daily, Allocate serves the largest public and private sector institutions around the world. Its Optima, Software-as-a-Service (SaaS), platform optimises the complex staffing requirements of large health and care organisations. Alongside automating sophisticated scheduling and ensuring accurate and award interpreted pay for staff that have complex pay rules, it is unique in providing additional benefits to improve the safety of staffing given changing patient needs, the management of contingent workforce, and the engagement of staff through access from their mobile devices. Allocate licenses have been sold to more than 60,000 users across Denmark’s healthcare sector.

About EG

EG is a Scandinavian software company with approximately 1.300 employees working from 21
skill centres in Scandinavia and Poland. It develops, delivers and services its own software for more than 17,500 private and public clients. Find out more at eg.dk.

www.allocatesoftware.com

Media enquiries:

Liz Jones, Chief Marketing Officer
liz.jones@allocatesoftware.com
Tel : 07968 412642

Clare Wall
clare@fireworkpr.co.uk
Tel : 07974 161127

UK: Allocate opens up absence tracking to support the COVID-19 response with NHS organisations adding over 57,000 new healthcare professionals to HealthRoster in a matter of weeks

By News

Live absence tracking data helps reveal the true picture of COVID-19 impact on staff availability

4th May 2020, UK – NHS organisations across the UK have added over 57,000 new staff to Allocate’s HealthRoster workforce technology platform after the company opened up free absence tracking to help provide better visibility of COVID-19 absence and to support automated centralised daily absence reporting to NHS England. The system, which already records the absence of over one million health and care workers as part of its core rostering functionality, is the largest source of daily operational absence data across the NHS.

Allocate were asked to support NHS England and NHS Trusts by quickly developing automated centralised daily reporting on absence. This was created in days and since late March NHS organisations absence data has been shared directly with NHS England and NHS Improvement.

Allocate’s solutions provide the most extensively used and timely source of NHS absence data. Fully interoperable with the Electronic Staff Record (ESR) and SAP, data from Allocate feeds the UK’s national systems for payroll. Allocate’s solutions have typically tracked the absence of only those staff who are electronically rostered. Absence data for non-rostered staff has often been collected manually or in other ad hoc systems, or even in spreadsheets. This had made it difficult to gain an accurate, timely view of all staff locally; and made daily reporting to national bodies admin intensive.

The ability to add additional staff free of charge for six months enables NHS organisations to record absence for all staff groups. Accurately recording absence will continue to be one of the most vital functions for healthcare organisations as they respond to COVID-19 over the coming months. NHS organisations that moved to recording staff absence in HealthRoster gained immediate visibility of the COVID-19 impact on staff availability. Combined with the automated reporting this also provides NHS England with a bigger picture of data across provider organisations. Since opening up the system seven weeks ago 12% of the additional 57,000 staff have recorded that they are unavailable for work, providing local health services with much needed timely information on staff absence.

Nick Wilson, CEO, Allocate said, “Opening up absence reporting free of charge across all staff groups is one of a number of vital measures we have taken to support our customers. We have also implemented our e-rostering software for all staff groups across five Nightingale Hospitals in a matter of days, we have provided free training to over 220 NHS staff, as well as hundreds of health and care staff in Sweden and Australia. We are now working with our customers to help health and care organisations navigate the longer-term impact of COVID-19 on staff and how they manage, care for and deploy their people.”

Notes to editors

About Allocate Software

Allocate Software is a leading international provider of workforce and resource planning solutions, supporting the operational and administrative needs of healthcare, defence and maritime sectors.

In the health and care sector, Allocate is enabling the delivery of safe and effective care at optimal cost, by helping organisations to have the right people in the right place at the right time. With over 800 clients and over a million staff rostered daily, Allocate serves the largest public and private sector institutions around the world. Its Optima, Software-as-a-Service (SaaS), platform including HealthRoster and HealthMedics, optimises the complex staffing requirements of large health and care organisations. Alongside automating sophisticated scheduling and ensuring accurate pay for staff that have complex pay rules, it is unique in providing additional benefits to improve the safety of staffing given changing patient needs, the management of contingent workforce, and the engagement of staff through the dedicated app. Optima is used to plan the working lives of one million staff across all workforce groups including doctors, nurses, therapists, care staff, operational staff and administrators.

Allocate Software is headquartered in the United Kingdom, with 600 employees, including over 190 in research, development and product management functions. It provides services and support to its international customer base through regional offices in the UK, Sweden, Germany and Australia.

www.allocatesoftware.co.uk

Media enquiries

Liz Jones, Chief Marketing Officer
liz.jones@allocatesoftware.com
Tel : 07968 412642

Clare Wall
clare@fireworkpr.co.uk
Tel : 07974 161127

UK: Hello from our team in Harrogate

By News

Hello from our team in Harrogate

Colleagues from our Dynama business as well as some familiar Allocate faces are all onsite in Harrogate supporting our customers who are ensuring the region has additional capacity as part of its COVID-19 response. In Harrogate the convention centre is been converted into a hospital that could provide care for an additional 500 people if needed. The team is also working in the North East.

It is truly remarkable to see what local NHS teams can achieve so quickly. We have seen so many positive examples of teamwork and partnership working both in the Nightingale Hospitals and in the NHS Trusts we serve. Simply amazing!

UK: The North West Nightingale Hospital is live with HealthRoster Optima in just 11 days

By News

UK: The North West Nightingale Hospital is live with HealthRoster Optima in just 11 days

Today the hospital welcomed its first staff on shift, each member of staff have access to their rosters on their phones via Allocate. Since Sunday 5th April our teams have been busy on-site in Manchester supporting the deployment of HealthRoster Optmia, including SafeCare, at the North West Nightingale Hospital.

NHS Nightingale Hospital North West is part of the regional preparations to Covid-19 and has the ability to scale to 750 beds.

It has been an honour to work alongside so many committed colleagues from Greater Manchester Health and Social Care Trust, Manchester Foundation Trust, NHS Professionals and EY and to get positive feedback about our contribution from the NHS teams

“As one of our key partners it is recognised and very much appreciated that you’ve gone the ‘extra mile’ to enable the hospital to get up and running.”
Head of Workforce Planning, NHS Nightingale Hospital North West

Announcing the sad passing of Hugh Ashley

By News


Announcing the sad passing of Hugh Ashley

It is with great sadness that we share news that Hugh Ashley, MD UK & Ireland passed away on the 31st March 2020, following a short illness over recent months. Hugh was a much respected and loved member of the Allocate family who will be truly missed by us all.

Hugh joined us when Allocate acquired Dynamic Change, a business he founded together with Mil Milojevic, 20 years ago this month. Dynamic Change was one of the first healthcare SaaS organisations in the UK.  Within Allocate Hugh ran the Global Services division for a number of years, then in 2015 he became MD of UK and Ireland. Throughout the past twenty years Hugh was completely dedicated to serving our customers, delivering the best customer experience and making a difference to healthcare. It is from this foundation that his passion, drive and leadership has taken the UK&I business from strength to strength. As an exceptional mentor he leaves our business a remarkable legacy, Hugh believed in supporting people to be the very best they can be and he invested time and effort helping many of our team members to pursue their ambitions.

There are many positive lessons in how fully Hugh lived his life and indeed his real legacy is his family. He loved nothing more than the time he spent with his wife and two sons. Our thoughts are with Karen, Rory and Finn at this sad time.

A book of condolence is available for anyone wishing to send a message to Hugh’s family.

COVID-19 and Allocate events

By News

We have taken the difficult decision not to hold a number of future planned events as we understand the impact COVID-19 is having, or is likely to have, on our customers and across the wider health system.

A number of our events will now move to a digital format or will be postponed:

  • Timecare Forum 2020 – 18th-19th March – You will be contacted directly if you have registered to attend.
  • Collaborative Accelerator Programme Kick-off – 24th March – You will be contacted directly if you have registered to attend.
  • Study Day | Southern Health NHS Foundation Trust – Creating Innovation in Learning and Development – 31st March. To register for the webinar, please click here.
  • Study Day | Royal Free NHS Foundation Trust – Electronic self-rostering for nurses and midwives – Postponed.

We appreciate these events have proven to be immensely popular and we apologise for any inconvenience caused. We are hopeful that we can find options for later in the year and the Events Team will be in touch with anyone that has expressed an interest as we look beyond the months ahead.

If you need any more information please email heretohelp@allocatesoftware.com.

The Allocate Events Team

COVID-19 Hints and tips for customers using Allocate’s Workforce Technology to support the response

By News

The team at Allocate understand the impact COVID-19 is having or is likely to have on our customers. In a period where there is an anticipated increase in staff sickness and extra demand for services we want to support you to ensure our Healthcare People Management (HPM) technology is helping to monitor and deploy your people as safely as possible.  As part of this support we have compiled a series of hints, tips and reminders that you may wish to consider.

We will keep these hints and tips updated over the coming days and weeks. The Allocate customer community has a strong tradition of sharing experience and innovation, if you have any feedback or useful additions to this list of hints or tips please email corona.virus@allocatesoftware.com and we will add them to this document for wider sharing.

Our team is on hand to support our customers throughout. Please use online support and support contacts as usual. Outside of usual support please send any specific COVID-19 related questions to corona.virus@allocatesoftware.com

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