21-22 OCTOBER 2021


Welcome to the Allocate People Summit 2021. We are looking forward to welcoming you either online or in-person this October when the Allocate community will explore the latest learning and ideas affecting the planning, deployment and experience of the health and care workforce.

Our keynote speakers

Rt Hon Jeremy Hunt MP

MP for South West Surrey & Chair of the Health and Social Care Committee

Jeremy Hunt is the Conservative MP for South West Surrey, and Chair of the Health and Social Care Committee.

Alastair Campbell

For ten years Alastair Campbell was Tony Blair's right hand man as communications strategist and chief spokesman, often witnessing history in the making. Whilst he remains an influential voice and commentator on the political stage, he's now as well known as a writer and campaigner, particularly on mental health awareness.

In the years running up to Labour's 1997 landslide win, and throughout their time in power, Alastair led communications strategy and was also no stranger to controversy. He is one of four figures credited with creating the New Labour project, fighting numerous battles in their pursuit of modernisation, including with how the media portrayed the party. He was reviled by some parts of the media but still respected for his commitment, creativity, loyalty and work rate. After leaving frontline politics Alastair published his diaries (initially three volumes, but now standing at eight volumes) as well as other autobiographical books and novels, and has continued to write extensively on sport, politics, and increasingly on mental health from a personal, social and political perspective.

Since leaving politics Alastair has been candid about his personal experiences of depression, alcoholism and mental illness, frequently examining the links between work, stress and mental health. It's a subject he's tackled in numerous interviews, documentaries and podcasts, and in his books Living Better: How I Learned to Survive Depression and The Happy Depressive: In Pursuit of Personal and Political Happiness as well as in his novels.

Alastair works with many charities, as an advisor and often as a fund-raiser, including Leukaemia Research, Bloodwise, and a number of mental health charities including the Time to Change campaign and Alcohol Concern. He frequently contributes articles in the media including The Guardian, Telegraph and GQ, and co-hosts the podcast Football, Feminism and Everything in Between with his daughter Grace.

With humour and insight Alastair takes an insiders look at politics at home and abroad, as well as what it takes to be a successful leader (a subject he tackled in his book Winners: And How They Succeed). He also tackles reputation (his own and how others manage theirs), the media, mental health, and why people still ask him about The Thick of It so much.

Dr Phil Hammond

Dr Phil Hammond can talk seriously or humorously, and usually both, about any health and lifestyle topic.

He has been an NHS doctor for 32 years, a comedian for 23 years, a BBC broadcaster for 29 years and Private Eye’s medical correspondent for 27 years.

Phil qualified as a doctor in 1987, was a part time GP for 20 years, spent 5 years in sexual health and currently works as an associate specialist in paediatrics in an NHS team helping young people with chronic fatigue. Phil has been a Lecturer in Medical Communication at the Universities of Birmingham and Bristol.

As a journalist, he broke the story of the Bristol heart scandal in 1992, and gave evidence to the subsequent Public Inquiry. In 2012, Phil and Andrew Bousfield were shortlisted for the Martha Gellhorn Prize for investigative journalism for their Private Eye special report on the shocking treatment of NHS whistle-blowers, “Shoot the Messenger”. He has twice been named in the top 100 NHS Clinical Leaders by the Health Service Journal, and was voted Teacher of the Year by the medical students of Birmingham University. He was revalidated by the GMC in 2018 with the best patient satisfaction ratings his appraiser had ever seen (largely down to the fact that he is the only doctor in the NHS who gives 90-minute appointments).

Phil presented five series of “Trust Me, I’m a Doctor” on BBC2, and has appeared many times on “Have I Got News For You”, “The News Quiz”, “The Now Show” and “Countdown”. With David Spicer, Phil wrote five series of the medico-political satire “Polyoaks” for Radio 4, and five books including “Staying Alive” and “Sex, Sleep or Scrabble?”. Phil was half of the award-winning comedy junior doctor double act Struck Off and Die with Tony Gardner, and has done four UK solo comedy tours, teaching audiences how to pleasure themselves sensibly and take the pressure off the NHS.

His show, ‘Happy Birthday NHS?’ celebrated its 70th birthday and provided a road map for its salvation. It toured in 2018.

Phil presented his own BBC Radio Bristol show for 12 years, “Dr Phil’s Saturday Surgery” before being sacked by the BBC in August 2018 for tweeting that he would stand against his local MP, Jacob Rees- Mogg, at the next election. Having previously been assured he would only have to stand down during purdah, the BBC did a U-turn when they realised Rees-Mogg could demand his own radio show to broadcast to constituents. This story, and Phil’s subsequent campaign to become health secretary, was featured in Phil’s 2019 Edinburgh Fringe show “Vote Dr Phil”. His other fringe show, “The Great Health Con”, explored how and why we spend trillions pursuing ‘health’ without understanding what it means.

Phil speaks widely on the daily habits of health – CLANGERS (Connect, Learn, (be) Active, Notice, Give back, Eat well, Relax, Sleep) – and tries to practice what he preaches. Phil has been married to Jo, a GP, for 26 years and she is the main reason he is so healthy. They live in North East Somerset, just a condom’s throw away from Jacob Rees-Mogg. His hat is still in the ring to stand at the next election as an independent candidate promoting intelligent kindness and health for all.

Chris Day

Director of Engagement, CQC

Chris Day is Director of Engagement at the Care Quality Commission.

Dr Mavis Mazhura

Adult Development & Leadership Psychologist, International Behavioural Science and Performance Specialist

Dr Mazhura is an Adult Development & Leadership Psychologist and International Behavioural Science and Performance Specialist.

Rachel Royall

Founder and MD at Blue Lozenge

Rachel Royall is a leader in healthcare communications and engagement. She’s founder and MD of Blue Lozenge, a strategic communication consultancy in healthcare and has led board level communications for complex organisations including IBM, NHS, HMRC, Cabinet Office, Department of Health and Social Care and local government. She is also a visiting lecturer at Quadriga University of Science and Technology in Berlin in Leadership and Engagement.

Rachel is passionate about patient and public engagement and pioneered the use of nhs.uk as a channel for patient stories, working with NHS England to create a scheme where patients have a platform to curate and tell their story at a national level by taking over the NHS twitter handle. She was part of the executive team at Barking Havering and Redbridge that helped to implement the Virginia Mason Improvement methodology. She led the engagement for the development of their five year clinical strategy and the comms and engagement programme that helped to lead the trust out of special measures.

From this role she was recruited to the role of Executive Director of Communication and Engagement for NHS Digital following Wannacry, leading the refresh of national protocols to crisis communication and the national digital transformation strategy and data programmes including the national data opt out programme.

Rachel is a Chartered Practitioner of Public Relations and is a fellow of the Public Relations Consultancy Association, Institute of Internal Communications and the Chartered Institute of Public Relations.

Rachel is passionate about mental health and wellbeing and has led a cross-industry body campaign #HeardMentalityPR to improve the mental health and wellbeing of public relations practitioners. She is also an advocate of the living donation scheme, after donating her kidney to her partner in 2019.

Follow her on twitter @RachRoyall

Dr Crystal Oldman CBE

Chief Executive, Queen’s Nursing Institute

Dr Crystal Oldman CBE is Chief Executive of the Queen’s Nursing Institute. Crystal qualified as a nurse at University College Hospital and has worked in some of the most deprived communities in London.

Crystal also spent 18 years in Higher Education, where her role as Dean included the development of evidence based practice within the integrated community nursing, primary and social care workforce.

Crystal is a Governing Body Nurse with Buckinghamshire CCG.

In 2016-17, Crystal chaired the NHS Improvement working group on safe caseloads in the District Nursing service.

Crystal was awarded a CBE in the Queen’s Birthday Honours List in 2017 for services to community nursing and her leadership of the QNI, and is an Honorary Professor at London South Bank University.

Sabine Brase

Nursing Director, Klinikum Oldenburg

Mark Butler

Partner & Director, Good Governance Institute

Mark Butler is a Partner and Director at the Good Governance Institute.

Dr Henry Carleton

Medical Doctor & Director of Technology & Innovation at Four Eyes Insight

Henry Carleton is a Medical Doctor and also Director of Technology & Innovation at Four Eyes Insight

Michelle Horridge

Registrar in public health

Dr Michelle Horridge is a Registrar in Public Health.

David Grantham

Chief People Officer, University Hospitals Sussex NHS Foundation Trust

David Grantham is Chief People Officer at the Chief People Officer, University Hospitals Sussex NHS Foundation Trust.

Sheni Ravji-Smith

System OD & Leadership lead for Greater Manchester

Sheni is the Head of System OD, Leadership & Wellbeing for Greater Manchester, working across whole public service system, based at the GM Health & Social Care Partnership. As part of the pandemic response, Sheni has played a key role in the set up and delivery of the Nightingale hospital in Manchester, as well as working across our Greater Manchester public services to improve the cultural transitions into a more integrated system, and a more coherent approach to wellbeing support, including authoring the GM Wellbeing Toolkit launched in March 2021.

Focused on how our workforces are developed and evolved for a more integrated approach, Sheni comes with an experienced portfolio of working across culture and leadership programmes from health, local authorities, emergency services, young people, VCSE, Creative Digital, and the cultural / creative industries. This includes developing leadership, wellbeing and inclusion programmes, complex partnership and system working, talent development pipelines, organisation design and skills development, culture and change programmes through organisations, communities, cultural organisations, festivals and education programmes - and has worked with GMCA, GMFRS, SharpFutures, Manchester International Festival, Manchester City Council, the Cultural Olympiad We Play Expo, Curious Minds, Tate Liverpool and GMMAZ / Brighter Sound.

Sheni sits on various boards and advisory groups, has a parallel career in cultural and creative industries, and is an Arts Council Short Clore & Creative Leadership Programme alumni.

Salli Pilcher

Associate Director of Nursing for Community Services, North Cumbria Integrated Care NHS Foundation Trust

Salli Pilcher has been the Associate Director of Nursing for Community Services in North Cumbria since 2014 and has held previous roles as a DN Sister, Intermediate Care Coordinator, Community General Manager, Head of Nursing and latterly ADoN within North Cumbria Integrated Care NHS Foundation Trust.

Salli has over 25 years of Community experience. She is a registered Community Specialist Practitioner in District Nursing and became a Queens Nurse in 2015.  In 2016 she was awarded the QNI Queen Elizabeth the Queen Mother Award for outstanding service.

In 2019 Salli completed the Queens Nursing Institutes Executive Leadership Programme and is an active member of the QNI Community Nursing Executive Nursing Group which brings together Executive and Deputy Community nurses from across the country to improve patient care.

During the  last 12 months and throughout the Covid Pandemic she held the dual role of ADoN in the Surgical Care Group as well as the ICC Care Group which has given her the insight and invaluable experience of acute inpatient care within NCIC.

Salli’s drive and passion is to ensure that our communities and patients receive the best service possible – from the provision of high quality individualised care in the home or as near to home as possible, from preventative intervention, helping people take control of their own health, conditions and decisions, supporting them where needed and for those at end of life ensuring that they die with dignity in a place of their choice.

Salli is extremely passionate about supporting our staff to practice safely in the community, ensuring they have the right resource and tool kits to create and sustain an open and transparent culture #thencicway – respectful, compassionate, collaborative care.   Salli is committed to creating an environment that fosters ambition that delivers the best care for our patients, supports the development of safe working practices.

Matthias Rekowski

Founder, ICFR Germany

Professor Natasha Smallwood

Consultant respiratory physician, Royal Melbourne Hospital; principal research fellow, Monash University

Prof Natasha Smallwood (BMedSci BMBS MSc FRCPE FRACP PhD) is a consultant respiratory physician at the Alfred and Royal Melbourne Hospitals and a principal research fellow at Monash University. In addition to her respiratory qualifications, she holds postgraduate qualifications in Palliative Care and Epidemiology.

Natasha has clinical and research interests in breathlessness and severe lung disease, particularly chronic obstructive pulmonary disease and idiopathic pulmonary fibrosis. She established and leads a specialist integrated respiratory and palliative care service. As a ‘frontline” healthcare worker she designed and co-led the Australian COVID-19 Frontline Health Workers study, which is the largest multi-professional, national study that has examined the psychosocial effects of the pandemic on health workers.

Natasha is a Board Director for the Thoracic Society of Australia and New Zealand, and serves on multiple national committees for the Lung Foundation Australia and the Palliative Care Clinical Studies Collaborative. Additionally, she is a taskforce member for various national and international respiratory guidelines.

Professor Karen Willis

School of Allied Health, Human Services and Sport, La Trobe University, Melbourne

Professor Willis is a health sociologist and health services researcher. She has had 30 years’ experience researching the health care system, examining the choices that consumers make about health and health care as well as the roles of health professionals within the system.

Her research interests include private health insurance, chronic condition self-management, and mammography screening. Together with Prof Natasha Smallwood, she co-led the 'frontline' health worker study, the largest multi-professional survey examining the psycho-social impacts of COVID-19 on health workers.

Professor Martin Elliott

Speaker, writer, surgeon and Chief Medical Officer, Allocate Software

Martin Elliott is Chief Medical Officer at Allocate Software.

Raffaela Goodby

Chief People Officer, Birmingham Women’s and Children’s NHS Trust

Raffaela is an experienced board director with 20 years’ experience across Local Government, NHS and the private sector. Her particular focus is on colleagues being empowered to ‘bring their whole selves to work’ and driving true inclusion through innovative people practices. She has championed inclusive recruitment and sponsored both the LGBTQ Staff Network and Staff Muslim Liaison Groups, passionately working with colleagues and patients to improve the experience of under-represented groups. She is a proud fellow of CIPD and was awarded HPMA HR Director of the Year in 2020 by Prernar Issar, NHS Chief People Officer. Follow her on Twitter @brummieHR

Alan Duffell

Chief People Officer, The Royal Wolverhampton NHS Trust

Alan has a wide experience within the NHS, incorporating organisational development, learning and development, leadership and management development, as well as other HR related roles. He joined the board of The Royal Wolverhampton NHS Trust in April 2017 as the Director of Workforce and is also currently the SRO for the Workforce agenda within the Black Country and West Birmingham STP and chairs the STP People Board. Previously he held the position of Director of HR and Organisational Development at Leicestershire Partnership NHS Trust, where he had been for 5 years, with board level responsibility for a wide ranging workforce portfolio, as well as health and safety and business continuity. Prior to this, he was the Director of Workforce and Learning within the Black Country Partnership NHS Foundation Trust and at that time was also a director for Skills for Care, representing the NHS. Prior to joining the NHS, Alan was in the Royal Air Force spanning a range of roles including avionics engineer, training and development, and leadership development. He holds membership of the Chartered Institute of Personnel and Development, Chartered Management Institute and holds an MSc in human resource development.

Dr Ruth Watson

Consultant Clinical Psychologist, Greater Manchester Mental Health Trust & Deputy Clinical Lead (Adults), Greater Manchester Resilience Hub

Dr Ruth Watson is a Consultant Clinical Psychologist and the Deputy Clinical Lead (Adults) at the NHS Greater Manchester Resilience Hub. Ruth works clinically within Older Adult Inpatient Mental Health services, and has extensive experience of working with health and social care staff. Following her experience working across wards affected by COVID, Ruth joined the hub team to help lead targeted work aimed at supporting health and social care staff.

Andy Cowper

Editor, Health Policy Insight & Columnist

Andy Cowper has been writing about the policy, politics and management of the NHS since 2000. He is contributing editor of Health Service Journal, for which he writes regularly on NHS politics and policy. He writes HSJ’’s weekly, agenda-setting 'Cowper's Cut' column, in its first run from 2017-2019, and now in the ‘Covid19’ season from March 2020 to date.

Before this, he was HSJ’s Comment editor 2013-17 and a longstanding freelance contributor, notably on major projects on hospital care for frail older people, workforce, violence against NHS staff and mergers and acquisitions.

Andy created and edits his own website, Health Policy Insight. He is a regular columnist for the British Medical Journal on NHS politics and policy issues, and has often appeared on BBC News and LBC national radio to explain health policy issues. His broadcast work includes podcasts, as the guest on the debut issue of the successful ‘Any Stupid Questions – NHS’ podcast, as well as for the New Economics Foundation, Kaleidescope Health And Care and the BMJ.

Andy was a communications advisor to NHS Providers 2014-19, for whom he created the 'Provider Voices' series of publications. Since 2018, he has worked as a communications advisor to Allocate Software.

He worked on communications projects for KPMG’s global healthcare business 2017-19, launching their ‘Healthcare Review’ thought leadership work as lead author.

Andy was instrumental in developing and writing the NHS Academic Health Science Network’s Atlas Of Innovation www.ahsnnetwork.com/atlas.

Andy also teaches workshops on writing and communications: recent clients included Incisive Health, South London Academic Health Science Network, NHS England and the Nuffield Trust.

He has written two books: the first for Wrightington, Wigan and Leigh NHS Foundation Trust on their culture, staff engagement and quality improvement programmes; and the second for United Hospitals Birmingham NHS FT one their successful quality and financial turnaround and management franchise/takeover of Heart of England NHS FT.

Andy's previous writing, editing and communications roles also include:
2010-16 - Conference chair and programmer, Wellards (providers of NHS information to the pharmaceutical and medtech sectors)
2008-11 - editor, 'Commissioning Health' / NHS Clinical Commissioning Connect for NHS Alliance
2003-4 - editor, Health Director
2000-8 - editor, British Journal of Healthcare Management

Elizabeth Nyawade

Chief of People and Culture, Surrey & Sussex Healthcare NHS Trust

Professor Peter Griffiths

Chair of Health Services Research, Health Workforce and Systems Research Group Lead, University of Southampton

Customer speakers

Ready to reconnect, share and learn?

Welcome to The Allocate People Summit 2021! The event to learn best practice, get industry updates, ask your peers questions and improve your knowledge of Allocate products.

Whether you are attending online or in-person make the most of the networking opportunities, as past attendees will tell you one of the best things about the Summit is meeting others with the same challenges as you and finding out how to maximise the success of your projects.

You can comment and ask questions on the live stream, so get involved, enjoy and be inspired!

“I find the conference very valuable and engaging. It really helps me to develop the way we are working and allows us to network with peers who are experiencing the same things we are. And allows us to help each over on a wider scale than could not be achieved without the conference.”

HR Systems Manager


See our full agenda below or click here to download a PDF version.

08:40 – 09:10 | Main Stage

Mindfulness Session

09:10 – 09:30 | Expo

Networking & Expo

09:30 – 09:45 | Main Stage

Welcome from your Conference Chair and Allocate Team

Andy Cowper, Journalist and Health Policy Expert, Health Policy Insights

09:45 – 10:35 | Main Stage

Mental Health: Time for a Total Reset

Alastair Campbell

  • Thinking about the need to change the lens on mental health and move from a ‘mental illness service’ to a ‘mental health service’.
  • Discussing how mental health needs to be put at the heart of government policy in order to save resources over time.
  • Putting mental health at the heart of business because a happy healthy workforce is essential to productivity and profit.
  • And also looking at how important it is to put mental health openness at the heart of families because bottling everything up just makes it worse for everyone.

10:35 – 11:00 | Main Stage

Everyone is a Leader: Moving from Crisis to Confidence

Alan Duffell, Chief People Officer, Royal Wolverhampton NHS Trust and SRO Black Country ICS
David Grantham, Chief People Officer at University Hospitals Sussex NHS Foundation Trust
Elizabeth Nyawade, Surrey & Sussex Healthcare NHS Trust

11:00 – 11:15 | Break

Networking & Expo

11:15 – 12:05 | Main Stage

Keynote Presentation

Rt Hon Jeremy Hunt MP, Chair of Health & Social Care Committee

12:05 – 12:55 | Main Stage

People First: Calling Time on the Pendulum Swing

Simon Courage, Chief Solutions Architect, Allocate Software

12:55 – 13:10 | Main Stage

Bringing Safety and Workforce Technology Together

Nick Wilson, CEO, Allocate Software
Jeff Surges, CEO, RLDatix

Join Nick Wilson, CEO, Allocate in this fireside chat with Jeff Surges, CEO RLDatix.

13:10 – 13:25 | Main Stage

Reflections on a Year in Our Community

Michael Brown, Chair, UK&I National User Group Committee

13:25 – 14:30 | Lunch

Networking & Expo

13:50 – 14:20 | Main Stage

The Subsidiarity Challenge: Making Transformation Stick

Mark Butler, Partner and Executive Director, Good Governance Institute

  • Subsidiarity is an unsung hero in governance – a liberating force for good if done well
  • Like all good governance subsidiarity is about growing ownership and trust and enabling better outcomes
  • So how can subsidiarity itself be enabled to do what it does best in a world of command and control?

13:50 – 14:20 | Breakout Room 1

A Journey through AHP Job Planning: From Workforce Engagement to the Future Goal

Clare Inglis, AHP Professional Lead, The Dudley Group NHS Foundation Trust
Michael McDonagh, Interim Project Manager, The Dudley Group NHS Foundation Trust

13:50 – 14:20 | Breakout Room 2

A Timely Intervention Thanks to COVID: a Journey from the Classroom to Interactive Online HealthRoster Training

Erica Boswell, e-Rostering Advisor, King’s College Hospital NHS Foundation Trust
Janet Wolsoncroft, e-Rostering Advisor, King’s College Hospital NHS Foundation Trust

  • Immediate solutions to the restrictions brought on by the Covid-19 pandemic: moving from classroom based training to virtual training
  • Creating long term solutions and taking training to the next level, by developing online interactive training packages
  • Benefits to date include reducing the waiting list and admin work, whilst increasing the number of people we can train, better control over assessments and ensuring the right people have the right access

13:50 – 14:20 | Breakout Room 3

Deployment of TimeClocks for Operational Services

Aneel Attrik, Head of Workforce Informatics & Planning, Bedfordshire Hospitals NHS Foundation Trust

  • Introduction of TimeClocks at Bedfordshire Hospitals
  • Cost savings and new technology
  • Culture shock and resistance from Managers and Staff
  • What went well and lessons learnt

14:30 – 15:00 | Main Stage

Employer with Heart: Bringing Light to Hidden Darkness & Grief

Raffaela Goodby, Chief People Officer, Birmingham Women’s and Children’s NHS Foundation Trust

14:30 – 15:00 | Breakout Room 1

An Agile Response to Workforce Controls and Improvement During a Time of Disruption

Adam Souris, Associate Director – Workforce Control Improvement Programme, Barking, Havering and Redbridge University Hospitals NHS Trust
Alexia Young, Associate Director – Nursing Workforce hub, Barking, Havering and Redbridge University Hospitals NHS Trust

14:30 – 15:00 | Breakout Room 2

SIX Cs Model, Psychological First Aid & Functional Resilience

Matthias Rekowski, Founder, ICFR Germany
Dr. Moshe Farchi, Head of the Social Work Department, Tel Hai College, Israel

14:30 – 15:00 | Breakout Room 3

Supporting a Modern Community Workforce

Mark Linggood, Group Product Manager, Allocate Software

15:00 – 15:30 | Expo

Networking & Expo

15:30 – 16:00 | Main Stage

Putting Workforce Compassion into Action

Dr Michelle Horridge, Registrar in Public Health
Dr Mavis Mazhura, Adult Development & Leadership Psychologist, International Behavioural Science and Performance Specialist

15:30 – 16:00 | Breakout Room 1

Gaining Control, Visibility and Cost Efficiencies of Bank Staff

Emma Owen, Head of e-Rostering, Swansea Bay University Health Board
Joleen Robinson, Medic and Locum on Duty System Lead, Swansea Bay University Health Board

15:30 – 16:00 | Breakout Room 2

Creating Award-winning Unavailability Reporting

David Mulligan, Head of Workforce Systems and Deployment, Bolton NHS Foundation Trust

15:30 – 16:00 | Breakout Room 3

Delivering Compassionate Rostering to Maintain Staff Morale

Pippa Clark, Lead Nurse for Workforce Utilisation and Safe Staffing, Guy’s and St Thomas’ NHS Foundation Trust

16:00 – 16:15 | Break


16:15 – 16:45 | Main Stage

Beyond Ratios: Flexible and Resilient Nurse Staffing Options to Deliver Cost-effective Hospital Care and Address Staff Shortages

Professor Peter Griffiths, Chair of Health Services Research, NIHR Senior Investigator and University of Southampton

16:15 – 16:45 | Breakout Room 1

Medical Workforce Technology Update

Leigh Malyon, Head of Medics Solutions, Allocate Software
Tom Ross, Medics Product Specialist, Allocate Software
Simon Digweed, Medics Product Manager, Allocate Software

16:15 – 16:45 | Breakout Room 2

Learnings from Implementing an ICS Collaborative Bank

Laura Green, Senior Workforce Project Manager, James Paget University Hospitals NHS Foundation Trust

16:15 – 16:45 | Breakout Room 3

Team-Based Rostering: Faith in Human Nature

David Hoon, E-Rostering Performance & Implementation Manager, King’s College Hospital NHS Foundation Trust

16:45 – 16:50 | Break


16:50 – 17:20 | Main Stage

Special Guest Session

19:30 – | Main Stage

Allocate Awards & Gala Dinner

08:30 – 09:00 | Expo

Networking & Exhibition

09:00 – 09:05 | Main Stage

Welcome to Day Two of The People Summit 2021

Jenni Middleton, previous Editor Nursing Times and Trustee of Queen’s Nursing Institute

9:05 – 9:35 | Main Stage

Loop: Everything you need to plan your launch

Quiz the first customers and the Loop team. Don’t forget to visit the Loop Booth to find out which cohort you are in for roll out and confirm your slot!

9:05 – 9:35 | Breakout Room 1

Interoperability: Delivering a Connected World for Better Care

Barbara Staruk, Chief Product Officer, Allocate Software
Jessica Beardmore, Product Manager, Allocate Software

9:05 – 9:35 | Breakout Room 2

Back to Basics: Learnings from Moving Electronic Systems

Becky Gamblin, Deputy Workforce Systems Manager, Royal Devon and Exeter NHS Foundation Trust

09:35 – 09:45 | Break


9:45 – 10:10 | Main Stage

Growing Waiting Lists: What's the Cure

Dr. Henry Carleton, Founder and Director of Technology & Innovation, Four Eyes Insight

9:45 – 10:10 | Breakout Room 1

Protecting the Welfare of your Staff through Financial Wellness

Esther Nevill-Jones, Regional Workforce Planning Specialist, BUPA
Robert Shuttleworth, Head of Workforce Intelligence, Frimley Health NHS Foundation Trust
David Mulligan, Head of Workforce Systems and Deployment, Bolton NHS Foundation Trust
Archie Chappel, Head of Healthcare, Wagestream

9:45 – 10:10 | Breakout Room 2

Creating Best-practice Rota Templates for Rostering Excellence

Hannah Weeks, Senior Medical Staffing Adviser, Cambridge University Hospitals NHS Foundation Trust
Zoe Searle, Medical Workforce Manage, Cambridge University Hospitals NHS Foundation Trust

9:45 – 10:10 | Breakout Room 3

ESR Go Go Go! A Review on the Successes and Challenges of Implementing ESR Go at the Trust

John Brown-Eagling, Systems Lead, University Hospitals Southampton NHS Foundation Trust

10:10 – 10:20 | Break


10:20 – 10:50 | Main Stage

Healthy Temporary Staffing

Richard Kitchen, Product Manager, Allocate Software
Michael Corkett, Group Product Manager, Allocate Software

10:20 – 10:50 | Breakout Room 1

The Key to Successful Collaboration between ICSs

Vanessa Parker, Head of Temporary Staffing, Guy’s & St. Thomas’ NHS Foundation Trust
Julie Knowles, e-Rostering System Manager & Analyst, King’s College Hospital NHS Foundation Trust
Kim Christopher, Head of Temporary Staffing, Lewisham and Greenwich NHS Trust

10:20 – 10:50 | Breakout Room 2

AHP Activity-based Rostering: Good Planning and Staff Experience

Sidra Iqbal, Workforce Programmes Manager, Guy’s and St Thomas’ NHS Foundation Trust
Wahidul Islam, Activity Rostering Facilitator, Guy’s and St Thomas’ NHS Foundation Trust

10:20 – 10:50 | Breakout Room 3

Shaping the Future of Healthcare through Value-oriented Leadership

Sabine Brase, Nurse Director, Klinikum Oldenburg AöR

10:50 – 11:30 | Expo

Networking & Exhibition

11:30 – 12:00 | Main Stage

It’s a Team Sport: Culture, Reputation and Technology – How do Comms, HR and Tech Professionals Work Together for the Benefit of Patients, Populations and the Workforce?

Rachel Royall, Founder and MD, Blue Lozenge

11:30 – 12:00 | Breakout Room 1

Team-based Rostering: Where to Start and Steps to Success

Clare Holbrooke-Jones, e-Roster Manager / Safe staffing Nurse, Salisbury NHS Foundation Trust
Hazel Jackson, Senior Sister, Salisbury NHS Foundation Trust

11:30 – 12:00 | Breakout Room 2

Achieving a Sustainable Vaccination Programme with Learnings for Future Responsive Demands

Liz Callaghan, e-Rostering Lead & Emma Skinner, Head of Workforce, Information & Systems at Kent Community Health NHS Foundation Trust

11:30 – 12:00 | Breakout Room 4

Lessons from Swedish Teams Delivering Rosters and Workforce Planning

Jenny Aleberg, Manager Management Services, Time Care

From self-rostering to the right to full time. Join this interesting reflection on workforce deployment in Sweden.

12:00 – 12:10 | Break


12:10 – 12:40 | Main Stage

Driving improvement: CQC Regulation in a new system age

Chris Day, Director of Engagement, Care Quality Commission (CQC)

12:10 – 12:40 | Breakout Room 1

Community Nursing Scheduling – a Journey of Transformation

Dr Crystal Oldman CBE, Chief Executive, The Queen’s Nursing Institute
Alison Kitson, Community and ICC Operational Lead, North Cumbria Integrated Care NHS Foundation Trust
Pamela Davenport, General Manager, Midlands Partnership NHS Foundation Trust
Stephanie Southall, Service Delivery Manager, The Royal Wolverhampton NHS Trust

12:10 – 12:40 | Breakout Room 2

Direct Engagement Q&A: Lessons from an NHS Pioneer

Donna Mariner, Head of Rostering Services, Sherwood Forest Hospitals NHS Foundation Trust
Daniel Clegg, Variable Pay Lead, Sherwood Forest Hospitals NHS Foundation Trust

12:10 – 12:40 | Breakout Room 3

Changing Worlds and Aligning Organisations: Learnings from Merging HealthRoster Systems

Andy Landon, Senior Nurse Clinical Informatics, University Hospitals Bristol and Weston NHS Foundation Trust
Michelle Gamble, e-Rostering Trainer, University Hospitals Bristol and Weston NHS Foundation Trust

12:40 – 13:20 | Lunch

Lunch & Expo

13:20 – 13:50 | Main Stage

What is it that our People Need, to be at their Best in an Emerging Post-pandemic World?

Sheni Ravji-Smith, Head of System OD, Leadership & Wellbeing, Greater Manchester Health & Social Care Partnership
Dr Ruth Watson, Consultant Clinical Psychologist and the Deputy Clinical Lead (Adults), Greater Manchester Resilience Hub

13:50 – 14:15 | Main Stage

Care for the Caregivers

Prof. Martin Elliot, Chief Medical Officer, Allocate Software
Tim McDonald, Director Patient Safety and Risk, RLDatix

14:15 – 14:45 | Main Stage

The Art of Living when you Know you’re Going to Die

Dr Phil Hammond

14:45 – 15:00 | Main Stage

Final thought & thank you

15:00 – 15:30 | Expo

Networking & Expo

15:30 – 16:00 | Main Stage

Team-Based Rostering

Tom Bird

Team based rostering is an alternative approach to roster planning which facilitates the attraction and retention of staff by improving their work-life balance. In this session we will aim to explore the core principles and benefits to introducing this new way of rostering!

15:30 – 16:00 | Breakout Room 1

Intro into Enhanced Rostering

Kiri Hargreaves & Marianne Escande

Enhanced rostering builds on the foundational level of standard shift rostering (E/L/LD/N) to allow for additional functionality to be used to enhance the roster for that service. This introduction will give a brief overview of specific functionality.

15:30 – 16:00 | Breakout Room 2

ActivityManager Lite

Alex Martin

This session will cover everything you need to mobilise a unit in a matter of hours, and help you understand what can be achieved should you want to layer this with more detail at a later point.

16:00 – 16:10 | Break


16:10 – 16:40 | Main Stage

An introduction in how to understand and use SafeCare metrics

Kiri Hargreaves

16:10 – 16:40 | Breakout Room 1

E-Rostering - Auditing, compliance and best practices

Alex Martin & Marianne Escande

What makes a fantastic rostering policy? This session aims to breakdown the key requirements and align your rostering policy to NHSi Levels of Attainment.

16:10 – 16:40 | Breakout Room 2

Lessons learnt from COVID around deployment and redeployment

Tom Bird

Extracting best practice and lessons learnt from the pandemic, what went well and how can we utilise this in the ‘new world’.

Covid-19 safety measures

The safety of all guests, staff, and stakeholders attending People Summit 2021 is our number one priority and as such we have implemented some additional measures and precautions to allow the event to take place in a safe way.

Rapid lateral flow test

All guests, Allocate staff, suppliers, and venue staff will be required to conduct a rapid lateral flow test on the morning of attending the event with a negative result. On your arrival you will be required to show either photographic evidence of the test strip or confirmation from NHS Track and Trace.

Face coverings

While face coverings are now a matter of personal choice in England from 19 July, we require that all staff and attendees wear a face covering at the event to ensure everyone’s comfort and follow the government’s recommendation to wear them in busy and enclosed spaces.

Temperature check

All visitors will have their temperature checked upon entry to Emirates Old Trafford.

Covid-19 declaration

We will be asking everyone the below questions and request that if you answer yes to any of them, then you should not attend the event:

  • Have you tested positive for covid-19 in the last 7 days?
  • Are you waiting for a covid-19 test or the results?
  • Do you have any of the following symptoms:
    • a new, continuous cough
    • a high temperature or fever
    • loss of, or change in, sense of smell or taste?
  • Do you live with someone who has either tested positive for covid-19 or had symptoms (as outlined above) of covid-19 in the last 14 days?

Cleaning standards

All suites are subject to rigorous deep-cleaning procedures daily, with an increased focus on key touch point areas including all door handles, stair bannisters, lift buttons, toilets and washrooms.

Hand sanitisers

Increased hand sanitiser dispensers have been fitted at all key areas around the stadium including entrance and exit points, as well as other high traffic areas.


Clear signage is in place across all areas of the venue, indicating correct entry and exit points as well as social distancing measures and sanitisation processes.


For the best People Summit experience, whether you are attending in-person on online, make sure you download the official People Summit 2021 app, powered by Attendify.

The app is where you can see the agenda, find out about our speakers and sessions and join our friendly and secure People Summit community. It’s also the place to watch our live-streamed sessions and ask questions of our speakers, wherever you are.

Everyone who registers will be sent details on how to join the event, but you can also download the instructions here.

Want to know more? Read the questions below.

How do I download the People Summit app?

We encourage everyone, whether you are attending in-person or online, to download the official People Summit app, once you have registered. The app is buit with our event partner, Attendify. You can download the app by searching ‘Attendify’ in your phone or tablet’s app store, or by scanning the QR code below with your phone camera.

Enter the email address on your ticket and, if prompted, set up a password, and the People Summit 2021 icon will appear in the app.

Can I change my sessions once I have registered for them?


The easiest way to do this is within the event app. Select ‘My agenda’ from the main menu options. At the bottom ‘My schedule’ will be selected, showing you everything you have registered for. Select ‘Full schedule’ to see all the sessions. You can tick any more sessions you want to attend, or untick any you no longer want to attend (although you get an alert first when you unregister from a session).

Alternatively, you can make the changes online. Click on the ‘view sessions’  link in your most recent email confirming your registration.  It will open a new window. Click on ‘modify registration’ and make the changes online. Don’t forget to click ‘Save changes’ once you are done!

You can change your sessions at any time.

Where is the in-person event?

The People Summit 2021 will be held at Old Trafford Cricket Ground, Manchester. Find out more on the About The Venue section.

What COVID precautions are in place at the venue?

The safety of all guests, staff, and stakeholders attending People Summit 2021 is our number one priority and as such we have implemented some additional measures and precautions to allow the event to take place in a safe way.

We require all staff and attendees to wear a face covering, have their temperature taken on arrival, and present evidence of a negative lateral flow test taken on the morning of the event.

All suites are subject to rigorous deep-cleaning procedures daily, with an increased focus on key touchpoint areas.

You can find out more on the Covid-19 Safety Measures section.

How will the online event be run?

The People Summit will be available online via app or browser using our events platform, Attendify. We encourage all attendees to use their phone or tablet whether attending in-person or digitally.

I registered on the website. Do I also need to register on Attendify?

To access the digital aspects of the Summit you will need to set up an account and log in with the same e-mail address that is associated with your People Summit tickets. This should just be a case of entering your email address and adding a password.

You can do this via the app on your phone or tablet, or on your computer using Firefox, Google Chrome, or Safari browsers. You will have received an e-mail with details on how to register with Attendify.

You will not be able to use Internet Explorer or Microsoft Edge for the online aspects of the Summit. This is not something we have any control over. Although we know some customers still use these browsers within their organisations, Internet Explorer and Microsoft Edge have not been supported by Microsoft for some time, so they do not have the capability to run the features essential to the Summit.

Do I need to use my work phone for the app?

The People Summit app will work on any iOS or Android device, so you can use whichever device will be most convenient.

Don’t forget to always use the email address you registered for the event with.

If using a work phone, check with your IT team that you have the necessary permissions to download the app, or ask them to install it for you.

Can I join from my laptop or computer?

We encourage all attendees to use the Attendify app on their phone or tablet to access the People Summit. This will give you the best and most comfortable experience, whether attending in person or online.

If you would prefer to access the People Summit on your computer or laptop you can do so by visiting the People Summit 2021 web page and login or sign up as usual, using the email address associated with your ticket.

Please make sure you use an up-to-date browser like Google Chrome, Firefox, or Safari.

Please note you will not be able to join the People Summit using Internet Explorer or Microsoft Edge as they do not support live streaming audio and video.

Can I attend both in-person and digitally?

If you have an in-person ticket you will have access to the event both in-person and online. If you have a digital ticket, you will only be able to access the event online.

When I visit the People Summit event, it says 'Sold Out'. How do I get in?

In the days before the event, you will have received details on how to register on the Attendify app. If you don’t think you have received it, email [email protected] and a member of our team will be able to help you.

Can I catch up on sessions I’ve missed?

Yes! Every presentation will be recorded and shared with everyone who has registered for the People Summit, even if you couldn’t attend on the day.

Look out for more information on this very soon.

Laptop/desktop troubleshooting

For the best experience we encourage all users, whether attending in person or online, to download the Attendify app from their iOS or Android device.

If you wish to use your laptop, please note the People Summit cannot be accessed via Internet Explorer or Microsoft Edge browsers. Please ensure you use a modern browser such as Chrome or Firefox.

See below for some common troubleshooting tips when accessing the People Summit via your computer.

I’m not seeing or hearing anything.

First, please be sure that you are using a modern browser like Chrome, Firefox, or Safari. Please note you will not be able to join the People Summit using Internet Explorer or Microsoft Edge (see above).

When you open the Summit, you will be prompted to select your audio and video device so that people can hear and see you at the event. If you are unable to select your AV options, it is probably because you need to give browser permissions for Attendify to access your AV devices.

I can’t join a session

Online sessions will be available from five minutes before the scheduled start time.

If you’re having trouble joining a session, make sure you’ve completed the following.

  • Refresh your web browser

Tip: Hold Shift key when pressing the command+R (macOS) or Ctrl+R (Windows) combinations to reload the page without the cache.

  • Check your browser permissions
  • Click on the padlock icon next to the URL field and make sure Camera and Microphone are set to Allow for https://hub.attendify.com web page.
  • Refresh the browser and make sure it is updated

Sometimes browser settings require a browser restart for changes to take effect.

Most of the time, a refresh of the webpage will fix most problems.

If none of the above fixes the problem, contact us at [email protected] and our team will be in touch.

Joining the event in-person

The Point
Old Trafford Cricket Ground

Talbot Rd,
Old Trafford,
Manchester M16 0PX

Arriving by car

Using a satnav, the postcode is M16 0PX. Enter via Great Stone Road, through Gate 11 and park in Car Park 3 or 4.

Arriving by Metrolink

The nearest tram stop is the Old Trafford stop directly outside the ground. There is free parking for Metrolink customers at Park and Ride sites across the Greater Manchester network. Plan your journey here.

Arriving by Metroshuttle

A free shuttle bus service links the main train stations and businesses in Manchester city centre. Plan your shuttle bus journey here.

Arriving by bus

Old Trafford is on the following bus routes:

  • 250
  • 256
  • 263
  • X50

Plan your bus journey here.

Arriving by train

Manchester Piccadilly, Deansgate Castlefield, and Victoria all have access to tram stops which will take you directly to the ground. Plan your train journey here.

Attending the event online

The event will also be available online via app or browser using our events platform, Attendify. Details of how to join the online experience will be sent following registration. 


Day 1: Thursday 21 October 2021

+ Evening Gala Dinner

Day 2: Friday 22 October 2021


For all questions and to book accommodation for the event please contact our Events Team at  [email protected].