If 2020 has taught us anything it is that there is nothing virtual about people. To deliver care this year, you and your teams have had to work differently, at pace and under unprecedented pressure and often without a playbook. There is so much to reflect on, and yet we know there is still much to do as you reshape services and prepare for winter. And you and your people, as they have been throughout the pandemic, will be central to shaping the new emerging future.

So while this year’s People Summit will be delivered digitally online we are going above and beyond, using cutting edge technology as well as some more traditional tools (in surprising ways!) to ensure you have an opportunity to really connect, to share and to learn.

Most sessions will be interactive, discussion or workshop-based with fewer presentations than the traditional event. While we will be hearing from many peers in health and care we are also looking beyond, particularly on topics related to staff wellbeing, communications and culture so expect to hear from academics and others industries.

Our keynote speakers

Dr Mark Britnell

Global Chairman and Senior Partner for Healthcare, Government and Infrastructure, KPMG International

Dr Mark Britnell is the Global Chairman and Senior Partner for Healthcare, Government and Infrastructure at KPMG International. He is one of the foremost global experts on healthcare systems and has dedicated his entire professional life to healthcare, having led organisations at local, regional, national and global levels. Since joining KPMG in 2009, he has worked in over 80 countries gaining a unique first-hand experience.

In 2000, Mark was appointed Chief Executive of University Hospitals Birmingham, where he masterminded the largest new hospital build in NHS history, established the Royal Centre for Defence Medicine and developed one of the highest performing healthcare organisations in the UK.

He went on to run the NHS South Central region before joining the NHS management board as Director General at the Department of Health, where he developed High Quality Care for All, the final report of the NHS Next Steps Review, with Lord Darzi.

Between 2014 and 2018, Mark sat as a member of the Global Agenda Council on the Future of the Health Sector for the World Economic Forum and sits on the Advisory Board of the China Center for Health Development at Peking University. Mark is the author of In search of the perfect health system and Human: solving the global workforce crisis in healthcare.

Mark has also been a non-executive director at Dr Foster, a trustee of the British Pregnancy Advisory Service and a board member of Prostate Cancer UK.

Dr Crystal Oldman CBE

Chief Executive, Queen’s Nursing Institute

Dr Crystal Oldman CBE is Chief Executive of the Queen’s Nursing Institute. Crystal qualified as a nurse at University College Hospital and has worked in some of the most deprived communities in London.

Crystal also spent 18 years in Higher Education, where her role as Dean included the development of evidence based practice within the integrated community nursing, primary and social care workforce.

Crystal is a Governing Body Nurse with Buckinghamshire CCG.

In 2016-17, Crystal chaired the NHS Improvement working group on safe caseloads in the District Nursing service.

Crystal was awarded a CBE in the Queen’s Birthday Honours List in 2017 for services to community nursing and her leadership of the QNI, and is an Honorary Professor at London South Bank University.

Sir John Timpson

Businessman, Chairman and Owner of Timpson

Sir John Timpson was educated at Oundle and Nottingham University.

The Timpson family business, founded by Sir John’s great grandfather in the 1860’s, was taken over in 1973, but 10 years later Sir John led a £42m management buyout. In 1987 he sold the shoe shops and concentrated on building the shoe repairing and key cutting business, which has diversified into engraving, watch repairs, dry cleaning and photo processing.

Timpson now has over 2000 branches nationwide, including the Max Spielmann, Johnsons the Cleaners and Snappy Snaps brands. The Group has a turnover of over £300m and profits of over £20m. It is a private business wholly owned by Sir John Timpson and his family. Timpson is recognised for its creative approach to employee engagement and innovative work helping ex-offenders – it is the UK’s most active employer of people from prison. In 2018 Sir John chaired an expert panel that made recommendations to government on future plans for Town Centres.

Recently widowed, Sir John was married to his wife Alex for 47 years. He has five children Victoria (50), James (46), Edward (44), together with Oliver (43) and Henry (30).

Sir John and his wife were also foster carers for 31 years, during which time they fostered 90 children.

In 2000 he wrote ‘Dear James,’ which passes on to his son James, now Timpson’s CEO, the lessons learned in 25 years as a Chief Executive. A management maverick, he describes his business philosophy in ‘How to Ride a Giraffe’, ‘Upside Down Management’ and ‘Ask John’. ‘High Street Heroes’ was published in 2015 and ‘Under Orders’ is the diary of a racehorse owners’ husband. His latest book, ‘Keys to Success’ gives 50 tips from a management maverick.

He has a weekly column in the Daily Telegraph.

In 2004 he was awarded the CBE in the Birthday Honours List for Services to the Retail Sector, and in 2017 he was awarded a knighthood for Services to Business and Fostering.

Dr Caroline Elton

Psychologist and author of Also Human: The Inner Lives of Doctors

Dr Caroline Elton did her undergraduate degree at the University of Oxford, was awarded a postgraduate fellowship to the University of Pennsylvania, and completed her Ph.D in the Department of Academic Psychiatry, UCL Medical School. She is a chartered psychologist and for more than 20 years has held a number of positions working with doctors. Her first role involved shadowing senior clinicians on ward rounds, in outpatient clinics and in operating theatres, as part of an initiative to challenge outdated models of medical education. Later she was appointed as Head of the Careers Unit, responsible for supporting trainee doctors across the whole of London. She has also worked as Head of the Extended Medical Degree Programme – the largest ‘widening participation’ medical degree course in the UK. Caroline has written extensively about doctors, the problems they face and how best to support them and in 2018 her book Also Human – the inner lives of doctors was published by Penguin Random House in the UK, and by Basic Books in the US.

Michael West

Head of Thought Leadership at the King’s Fund, Professor of Organisational Psychology at Lancaster University Management School

Michael West is Head of Thought Leadership at the King’s Fund, London and Professor of Organizational Psychology at Lancaster University Management School. He provides regular policy advice to many UK National Health Service organisations and lectures widely both nationally and internationally about compassionate leadership for health services and the results of his research and solutions for developing effective and innovative health care organizations.

Prof Martin Elliott

Speaker, writer, surgeon and Chief Medical Officer, Allocate Software

Martin Elliott is Chief Medical Officer at Allocate Software.

To this post he brings a lifetimes experience of academic surgery and hospital management. He worked as a paediatric cardiothoracic surgeon at Great Ormond Street, London where he led several clinical teams and was medical director from 2010 to 2015. He is emeritus Professor of Cardiothoracic Surgery at UCL and Emeritus Professor of Physic at Gresham College London, where he remains a Fellow. He is a non-executive director of the Royal Marsden NHS Foundation Trust, London and also a non-executive director of Children’s Health Ireland, in Dublin. He is widely published and has held several international visiting professorships. He was a member of the China Tribunal considering evidence of forced organ harvesting in China.

Uzma Waseem

Business Psychologist

Uzma is a Business Psychologist experienced in delivering evidence-based diagnostics and solutions in people development domains. She is skilled in collectivist leadership strategies and team development, psychometric assessment, and executive coaching. While venturing into latest developments in neurodiversity, Uzma joined Genius Within CIC this year to help further systemic change within the workplace and better support neurodiverse talent. Uzma is also working towards a doctorate in organizational psychology, with an interest in workplace neurodiversity research.

Sheni Ravji-Smith

System OD & Leadership lead for Greater Manchester

Alan Duffell

Director of Workforce, The Royal Wolverhampton NHS Trust

Alan has a wide experience within the NHS, incorporating organisational development, learning and development, leadership and management development, as well as other HR related roles. He joined the board of The Royal Wolverhampton NHS Trust in April 2017 as the Director of Workforce and is also currently the SRO for the Workforce agenda within the Black Country and West Birmingham STP and chairs the STP People Board. Previously he held the position of Director of HR and Organisational Development at Leicestershire Partnership NHS Trust, where he had been for 5 years, with board level responsibility for a wide ranging workforce portfolio, as well as health and safety and business continuity. Prior to this, he was the Director of Workforce and Learning within the Black Country Partnership NHS Foundation Trust and at that time was also a director for Skills for Care, representing the NHS. Prior to joining the NHS, Alan was in the Royal Air Force spanning a range of roles including avionics engineer, training and development, and leadership development. He holds membership of the Chartered Institute of Personnel and Development, Chartered Management Institute and holds an MSc in human resource development.

Prof Alison Leary PhD FRCN FQNI MBE

Chair of Healthcare & Workforce Modelling

Professor Alison Leary primarily undertakes research at London South Bank University. Her interests are in the complexity of healthcare, safety, math models and data science.

After spending ten years in science Prof. Leary undertook an RN diploma at The Nightingale School at St Thomas Hospital (now Kings College London). She attained a Masters in Biomedical Science (Haematology) Prof. Leary obtained a PhD in Clinical Medicine from the University of London (Royal Free & University College School of Medicine).

Prof. Leary writes regularly for the general, trade and academic press. In 2015 she was made a Fellow of the Royal College of Nursing and in 2016 a Fellow of the Queen Nursing Institute and a Winston Churchill Fellow for which she examined high reliability organisations looking at safety. She was awarded an MBE for her services to safety and emergency workforce modelling in English League Football in 2019.

In recent years she has undertaken various projects around the modelling of complex systems in both the public and private sector and has a particular interest in the work of specialist practice and its value. She undertakes research & consultancy in this area-she also provides a service as an expert witness.

Dr Holly Blake

Associate Professor of Behavioural Science, University of Nottingham

Dr Holly Blake is a Chartered Health Psychologist (CPsychol) with research expertise in workplace health and wellbeing in the public and private sector.

She leads on national workforce evaluations, and has significant expertise in the design, delivery and evaluation of workplace health promotion interventions to promote both physical and mental health of employees.

She has delivered workplace health interventions in organisations across the UK, as well as the Middle East and China. She is currently engaged in multiple COVID-19 response studies looking at the impacts of the pandemic on employee mental health in the NHS and private sector, and actions to mitigate psychological distress in healthcare workers and trainees.

As prior Chair of the Work, Health and Wellbeing board at the University of Nottingham Faculty of Medicine and Health Sciences, she sits on the Staff Wellbeing Strategic Board at Nottingham University Hospitals NHS Trust.

David Grantham

Chief People Officer, Royal Free London NHS Foundation Trust

David Grantham is Chief People Officer at the Royal Free London NHS Foundation Trust. His role is leadership on HR, OD and education for the Trust’s 10,000 staff across three main hospital sites and over 30 satellite sites. He previously spent 4 years at Kingston Hospital. He has recently become the workforce lead for North London Partners in health and care (the local integrated care system) alongside his CPO role. He has worked at national level too leading for NHS Employers on medical workforce issues including being chair of its medical workforce forum. He now chairs the employer’s team negotiating on the consultant contract (which is proving to be a lengthy endeavour!).  He is a board member of the Healthcare People Management Association’s (HPMA) London Academy, seeking to support professional development in HR and OD and of the London HR Directors’ network steering group. He is current President of the National Association of Medical Personnel Specialists (NAMPS). Before joining the NHS in 2004 David worked for the British Medical Association on policy matters and representation of doctors’ interests. He is a law and politics graduate.

Claire Campbell

Programme Director at Timewise

Claire Campbell leads Timewise’ social consultancy team helping organisations to embrace inclusive working practices and flexible working in order to create and engage a healthy, productive workforce. An expert in flexible job design, over the recent months Claire has run the CIPD’s Flexible Hiring Champions programme and a Flex Community of Practice for the London NHS. Her wide ranging employer clients include Greater London Assembly, Royal Free NHS Trust, National Institute of Health Research, Google and Warner Media.

With over 20 years HR experience, Claire was previously a Senior Civil Servant, leading on workforce and talent strategies for DWP and Department for Energy and Climate Change. She is a Fellow of the CIPD and has a Masters in Work Psychology. She is passionate about fairness and inclusivity and an advocate of behavioural science. Outside work Claire provides HR support in her role as Trustee of a charity called Doorstep Library and is currently ‘enjoying’ part time teaching her two sons.

James Devine

Chief Executive, Medway NHS Foundation Trust

James was appointed as the substantive Chief Executive of the Trust in April 2019, having acted as interim Chief Executive since November 2018.

James brings more than 20 years’ experience of working in the NHS. He proudly started his career at Medway when he joined as an apprentice in 1996, working with the school health team. James then went on to work in some of the most challenging and prestigious NHS organisations in the UK, including South London Health Care, Barts Health and Great Ormond Street Hospital for Children, before returning to his roots in October 2016 to take on the role of Executive Director of HR and OD.

In July 2017, hospital improvement was included within James’ portfolio, and he was announced as the Deputy Chief Executive in November 2017, formally taking on responsibility for the performance and operational management of the Trust. He then went on to become interim Chief Executive in November 2018.

James is a member of Medway Council’s Health and Wellbeing Board. He was also the inaugural chair of the National HR network, bringing together the UK university teaching hospitals.

Over the past five years, James has been a regular speaker in the UK and internationally on leadership, improvement and employee engagement. He has a passion for leadership development, and the evidence based link between an engaged and valued workforce and better patient outcomes. James has had primary research published on diversity (recognised by the Global Equality Awards 2017), and is constantly seeking ways to improve the way care is delivered by learning from other NHS and non-NHS organisations to ensure good patient experience is fundamental in the way care is delivered. James has previously been a Chartered Advisor with the Advisory Board, an international organisation that uses a combination of research, technology, and consulting to improve the performance of health care organisations and educational institutions, and recently joined the NHS Confederation Leaders Panel.

Academically, he holds a Masters qualification, as well as having undertaken periods of study with the Open University in forensic psychology, finance, and strategy and performance. In 2015 James studied psychology with the University of Cambridge, and in 2020 he undertook a period of study at the University of Oxford, completing the Executive Leadership programme. He also holds chartered membership status with the Chartered Institute of Personnel and Development (CIPD).

James is also the joint Senior Responsible Officer for the Medway and Swale Integrated Care Partnership (ICP).

Dr Martina Balaam

Lead for Professionalism & Well-being in Undergraduate Medicine for Edinburgh Medical School, Director of the Compassion Salon, Deputy Theme Head (PPD) and Lecturer in Nursing, University of Edinburgh

I am a nurse, healthcare educationalist, researcher and social scientist who has worked in medical, nursing, health, and social care education for over 25 years. Currently I am a Lecturer in Nursing Studies at the University of Edinburgh and the Lead for wellbeing and professionalism within the undergraduate medical programme. I am interested in the Sociology of medicine and health professions, particularly the education, development and wellbeing of the medical, health and social care workforce and how we can integrate compassion into innovative curricula to transform society.  I am also an associate of the Edinburgh Global Compassion Initiative whose purpose is to enable and embed the evidence and practice of compassion within the University, in Scotland and across and the world.  In this role I work with Global partners to develop programmes of work, share new strategies on compassionate engagement and learn from global and local experiences of how other communities practice compassion.

In addition, I am the founder and director of a literary salon, The Compassion Salon, in Edinburgh to create a community around new and established authors and poets whose work relates to compassion and wellbeing. This is a place for people to connect, inspire and support using books and prose as a means through which to consider the various aspects of human existence in an increasingly fragmented and challenging global community.

Eamonn Sullivan

Chief Nurse, Royal Marsden NHS Foundation Trust; Director of Nursing, NHS Nightingale Hospital London

Janet Fox

Neurodiversity Employment Coach

Janet is an Associate Coach and Trainer with Genius Within and loves working with clients from a neurodiverse background. Janet predominantly works as an Organisational Development (OD) specialist, experienced in designing and delivering a full range of bespoke OD solutions. As an ILM7 certified executive coach and an advanced workplace mediator, she is highly experienced in leadership development. With working knowledge in both public and private sector organisations as a clinically trained practitioner, Janet has used this to effectively transition into her coaching and consultancy practice, to support diversity and inclusion agendas. As such, Janet has a specialist interest in disability equality.

Johannes S Schad MD

General Surgeon and Emergency Physician

Johannes S. Schad from Stuttgart, Germany is a General Surgeon and Emergency Physician. He serves as multi-mission Delegate for the German Red Cross and the International Committee of the Red Cross. Schad helds a Master in Disaster-Management and Risk-Governance (KaVoMa) and is fellow of the European Master Disaster-Medicine (EMDM). Once not on mission, he works for the foundation of the German Institute for Disaster-Medicine DIFKM Tübingen. He is passionate about new trends and improvements according Disaster-Medicine within the international context.

Salli Picher

Associate Director of Nursing for Community Services, North Cumbria Integrated Care NHS Foundation Trust

Salli Picher has been the Associate Director of Nursing for Community Services in North Cumbria since 2014 and has held previous roles as a DN Sister, Intermediate Care Coordinator, Community General Manager, Head of Nursing and latterly ADoN within North Cumbria Integrated Care NHS Foundation Trust.

Salli has over 25 years of Community experience. She is a registered Community Specialist Practitioner in District Nursing and became a Queens Nurse in 2015.  In 2016 she was awarded the QNI Queen Elizabeth the Queen Mother Award for outstanding service.

In 2019 Salli completed the Queens Nursing Institutes Executive Leadership Programme and is an active member of the QNI Community Nursing Executive Nursing Group which brings together Executive and Deputy Community nurses from across the country to improve patient care.

During the  last 12 months and throughout the Covid Pandemic she held the dual role of ADoN in the Surgical Care Group as well as the ICC Care Group which has given her the insight and invaluable experience of acute inpatient care within NCIC.

Salli’s drive and passion is to ensure that our communities and patients receive the best service possible – from the provision of high quality individualised care in the home or as near to home as possible, from preventative intervention, helping people take control of their own health, conditions and decisions, supporting them where needed and for those at end of life ensuring that they die with dignity in a place of their choice.

Salli is extremely passionate about supporting our staff to practice safely in the community, ensuring they have the right resource and tool kits to create and sustain an open and transparent culture #thencicway – respectful, compassionate, collaborative care.   Salli is committed to creating an environment that fosters ambition that delivers the best care for our patients, supports the development of safe working practices.

Reminded that our patients must remain at the centre of everything we do. Keep thinking outside the box, be open to new ways of working. Making the most of the networking sessions our colleagues are an invaluable source of information and knowledge.

eRostering LeadSouth Tees Hospitals NHS Foundation Trust

Customer speakers




Insight & Intelligence


Prepared & Agile

Working Together

Great first conference, lovely to meet so many people all taking the same language. Learnt so much, amazing group of people. Looking forward to next year.

eRostering LeadLetterkenny University Hospital


Day one

Tuesday 17 November 2020, 8.40am-3.05pm GMT

Day two

Wednesday 18 November 2020, 8.00am-3.05pm GMT


The People Summit 2020 takes place entirely online.

Joining instructions will be emailed directly to you once you have registered for your place using the form below.

How do I get a ticket?

The event is free of charge for Allocate Software customers but places are limited and must be booked.

Some sessions will be for smaller groups to enable interactive element and physical props, so please secure your place as soon as possible.

What about the Allocate Awards?

We have given the Awards a great deal of thought this year.

We feel that it would be impossible and unfair to single out particular organisations given the incredible work done across the system.

Instead we are going to work with customers to share some of the incredible stories and then invite customers to join us for a celebration that, while remote and online, will include food, music and comedy.

Register now