Operations Management

Our operations management solutions uniquely enable real-time management of staffing to meet specific patient needs, we help improve patient safety and productivity by dynamically matching staffing based on patient numbers and acuity. Our Patient Flow system further extends our operational management suite to enable complex and business-critical clinical operations including bed management, patient transfers and discharge planning processes.


SafeCare brings a new dimension to rosters creating a live view of staffing that takes into account the numbers and needs of patients.

SafeCare allows you to compare staffing levels and skills mix to the actual patient demand, it provides visibility across wards and areas transforming rostering into an acuity based daily staffing process that unlocks productivity and safeguards safety. SafeCare has been awarded an endorsement statement by The National Institute for Health and Care Excellence (NICE) in the United Kingdom in relation to its guidelines for Safe Staffing (SG1). You can read about the endorsement here

Today wards are using SafeCare to quickly collect acuity and dependency data that is immediately applied to the appropriate staffing model. Senior nurses and operations teams are then using the information in a live state from SafeCare to get an organisational wide view of staffing levels and staffing need enabling them to take proactive and informed rapid decisions to ensure safety and productivity


PatientFlow provides all staff with a single patient flow view per patient, with consolidated ward & hospital views.

Highly visual, nurses and doctors are prompted when actions are needed to ensure patient flow is optimised for the best care and use of resources. Everyone in the patient’s care team can see the current state: the estimated date of discharge, the current bed location, outstanding tasks, pending admissions and other key information.

  • Visual display of complex information on patients, beds, discharges and activity
  • Single entry of key data reduces burden and risk
  • Forward look shows capacity and demand now and ahead

Using handheld devices at the bedside it automates much of the nurse effort in assessments of patients, increases safety through consistent and transparent nursing observations, reducing length of stay and enabling nurse-led discharge.

Our solution integrates with Patient Administration Systems and ensures information is only captured once. Forms are filled automatically using the captured information to create and deliver key documents such as discharge summaries for primary, community and personal care services.