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We live in a new world of work where soft skills, emotional intelligence and informality have replaced old hierarchies dominated by a command and control style. But bullying and harassment have stayed with us. It’s become more hidden, more complex, more personal and painful. Bullying has a smiling face.

TUC research claims a third of the UK workforce has been bullied. We know bullying of employees leads to stress and poor mental health, to more long-term absenteeism, higher staff turnover rates, lower productivity and an insidious negativity that seeps throughout a workplace culture. Work in the USA suggests almost 75% of employees are affected either as the subject or witness of workplace bullying.

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